We build and run websites and webshops for companies that sell to other companies: wholesalers, brands and manufacturers in the Netherlands and Europe. Every day our clients send questions and requests. You make sure each one is handled quickly and properly.
What you will do
- Handle incoming client tickets: accounts and access, how-to questions, status updates and small content changes.
- Reproduce bugs and write them up so a developer can fix them in one go.
- Test changes before they go live and let the client know when they are done.
- Keep our help notes and answers up to date.
- Spot patterns: which questions keep coming back, and what we should change so they stop.
Who you are
- Fluent in English, written and spoken. Dutch is a plus: many of our clients are Dutch.
- Experience in customer support, ideally for websites, webshops or software.
- Comfortable in the admin of WordPress, WooCommerce or Shopify, or quick to learn it.
- Precise and calm: you would rather check twice than guess.
- Independent: you work remotely and plan your own day.
What we offer
- 24 to 32 hours a week, remote from the Netherlands or Prague.
- Offices in Leiden and Prague, for when you want to meet the team.
- A small senior team with a direct line to Mark and the developers.
How to apply
Send your CV and a few sentences about why this role suits you. You will hear from Mark within five working days.